Frequently Asked Questions
Everything you need to know about your Von Dutch order and our iconic collections.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is the Von Dutch return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
How can I ensure I am buying authentic Von Dutch products?
To guarantee authenticity, always purchase directly from our official website or authorized premium retailers. Every genuine Von Dutch item features high-quality embroidery and specific internal branding labels.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible customers.
How should I care for my Von Dutch trucker hat?
To maintain the shape and quality of your trucker hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or high heat to preserve the structured foam and mesh.